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• In the unlikely event that you wish to return a faulty product, please email us with details prior to returning your item. For UK orders products should be returned via the Royal Mail, delivery tracked & signed for. On receipt we will exchange or refund including postage for the return. For International orders we will refund postage up to a maximum of £20.00 GBP. Please email us before posting. We are not liable to cover any additional international shipping costs incurred, exceeding this amount (directly relating to the customers own country / location) and this is the responsibility of the customer when purchasing goods Internationally.

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• We regret that we cannot be held responsible for non-delivery of returned goods. We strongly recommend that you use signed for / trackable delivery as proof of shippment. Please note- we cannot be held responsible for any lost or stolen non-trackable returned goods. You will need to make a claim directly through your delivery company. 

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• Refunds will be processed within 5 working days, although PayPal / your Credit Card Company may take up to 5 days to credit your account. We will advise you when a refund has been processed.

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• Refunds for unclaimed 'returned to sender' items (as a result of undelivered items, due to consignee absence) will be processed within 5 working day following receipt of returned goods and not before. PayPal / your Credit Card Company may take up to 5 days to credit your account. We will advise you when a refund has been processed.

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• Cancellations - You have the right to cancel your order within 14 days of order receipt, and can do so by emailing us at: contact@micropooch.com